Return Policy

Returns

We love you. We love our products. 

We want you to love our products too. 

We want you to be fully satisfied with your fit. We accept returns of unused and undamaged items for alterations within 60 days of purchase.

Please email if you need to begin the return or exchange policy at meredith@fervorluxe.com and we will get the process going! 

What are the refund options?

The following refund options are supported:

  • Refund to the original payment method
  • Refund to store credit (if applicable)

Please be sure to send us your item(s) back in full accordance with our Return Policy: 

  • Items must be sent back within 30 days of the delivery date. 
  • Items must be unworn and unwashed. 
  • Items must be free of stains, makeup, deodorant, or wear.
  • All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  • When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  • We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  • Returns are processed within 5-7 business days after your item(s) are delivered to us.
  • Damaged, Defective, or incorrect items must be reported within 7 days of delivery. 

 

Returned-to-Sender & Refused Packages

  • This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
  • We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

 

Reserved Rights Regarding Returns

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of "wardrobing;"
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
  • Potential fraudulent or criminal activity.

 

Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.

 

Other

Non-Fervor items sent to our Distribution Center will be discarded upon receipt.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at meredith@fervorluxe.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.


You can always contact us for any return question at meredith@fervorluxe.com.